Luxe
Expertise

Luxe Property delivers clients with an uncompromised professional service through its highly motivated and experienced team of professionals.

Our Property Management Team boasts decades of experience managing an extensive portfolio of properties across Melbourne and are looking forward to achieving results beyond your expectations.

Our focus is clear - we are dedicated purely to looking after you and your property.

THE LUXE CHOICE

Our success has been built on our client relationships. We take pride in exceeding your expectations with consistent, clear lines of communication and absolute attention to detail. If this is the change in property management you have been looking for, please contact our office to find out more.

Our foundations are based on integrity and professionalism through our practice of efficient systems, customer service and attention to detail that is so often lacking in the industry.

 

LUXE TEAM

LUXE Property
Jamie-Lee Di Giorgio

Jamie-Lee Di Giorgio
Team Leader & Senior Property Manager

Jamie joined Luxe in 2012 and quickly became a valued member of the team.
With extensive experience in Property Management, Jamie has a clear understanding of the importance in delivering exceptional customer service to all clients.
Furthermore, she believes that a good relationship involves managing a client’s expectations as well as often trying to exceed them.

Jamie was recently promoted to a Team Leader role which was a natural transition in allowing her to focus on her mission to ensure Luxe property clients receive the highest level of service.

Within this new leadership role, she has demonstrated a keen interest in ensuring we use the most up to date and efficient systems to maximise clients investment return.

She is focussed on ongoing training within the team to ensure we remain at the forefront of the industry.

Passionate, determined and thoroughly organised, Jamie’s clients can be guaranteed that she will always go that extra mile on their behalf.

Maddie Aldouby

Maddie Aldouby
Property Manager

Maddie has grown up surrounded by the real estate industry from a young age, you could say its in her blood.

Maddie has spent her working life in specialised customer service roles, and this has empowered her to understand people and their requirements.

Joining the team at Luxe Property has allowed Maddie to demonstrate her strengths and reliability in supporting the team, as well as exceeding client’s expectations.

Her ability to maintain focus and flexibility in dynamic and challenging environments is a testament to her experience, and she has proven that she thrives in this fast-paced environment.

Maddie continues to challenge herself in ensuring that she provides the highest standard of customer service at all times.

Alex Heckendorf

Alex Heckendorf
Assistant Property Manager

Alex has joined the Luxe team with a passion for property.

With a background in hospitality, he has already demonstrated a strong commitment to delivering the highest level of customer satisfaction. Paired with his can-do attitude, this has led to him to become a valuable member of the Luxe team.

Alex is committed to building in-depth relationships with clients to ensure he exceeds their expectations. These attributes along with his high level precision and attention to detail, will ensure his success in the world of Property Management.

Jada Kooyman-Hardge

Jada Kooyman-Hardge
Administrative Assistant

Jada, a recent graduate in Business and Marketing joins the team as Administrative Assistant. Having set her career goals for within the Real Estate industry, supporting the Property Management team will equip Jada with a strong foundation towards a successful career in Real Estate.

She has an extensive background in customer service and hospitality roles, her skills are well transitioned into providing a positive client service.

Jada is currently working towards her certification in Real Estate Services and has a bright future in Real Estate ahead of her.

Sabina Aldouby

Sabina Aldouby
Director & Licensed Estate Agent

Sabina has spent her entire career in the world of property management, working for both boutique urban agencies as well as industry giants.

In her various roles she has successfully created rental departments, developed rent rolls, grown new business and managed teams of staff.

Establishing Luxe Property has enabled Sabina to offer a level of service and attention to detail that is often lacking in the property management industry.

The success of Luxe Property in Melbourne’s competitive rental market is a testament to Sabina’s vision.

Jaime Morwood

Jaime Morwood
Property Manager

Jaime stepped straight out of school and into Real Estate. She quickly worked her way up from Reception into an Assistant Property Manager role. During this time, Jaime developed a flare and passion for the industry, and has transitioned into a Property Manager role with ease.

She has a warm and friendly disposition, and this along with her well developed Customer Service skills enables her to work well under pressure, and assist all clients achieve their goals.

Nirvana Kane

Nirvana Kane
Property Manager

 

Nivana joins the team with many years of Residential and Commercial Property Management experience.
She brings a professional and people focused approach to her role.

She prides herself on investing time to really listen to her clients to understand their situation, priorities and preferences before achieving a mutually beneficial outcome for all parties.

Nirvana is hardworking, persistent and committed to providing excellent Customer service.

Nirvana’s clients know that they will receive comprehensive feedback, and can be reassured that she is determined to make the process of renting as smooth as possible.

Gabriella Bostock

Gabriella Bostock
Marketing Officer & Office Manager

Gabriella joins the Luxe team as Marketing Officer and Office Manager.  She is a technical and marketing whizz who offers stability and support to our fast paced team.

Gabriella also brings a strong background in customer service and creative services, and brings extensive project and operations experience from her most recent position in London’s fast paced Fashion industry.

Gabriella is excited to be working with Luxe and is committed to providing all Luxe clients with the highest level of customer experience.

Sabina Aldouby

Sabina Aldouby
Director & Licensed Estate Agent

Sabina has spent her entire career in the world of property management, working for both boutique urban agencies as well as industry giants.

In her various roles she has successfully created rental departments, developed rent rolls, grown new business and managed teams of staff.

Establishing Luxe Property has enabled Sabina to offer a level of service and attention to detail that is often lacking in the property management industry.

The success of Luxe Property in Melbourne’s competitive rental market is a testament to Sabina’s vision.

Jamie-Lee Di Giorgio

Jamie-Lee Di Giorgio
Team Leader & Senior Property Manager

Jamie joined Luxe in 2012 and quickly became a valued member of the team.
With extensive experience in Property Management, Jamie has a clear understanding of the importance in delivering exceptional customer service to all clients.
Furthermore, she believes that a good relationship involves managing a client’s expectations as well as often trying to exceed them.

Jamie was recently promoted to a Team Leader role which was a natural transition in allowing her to focus on her mission to ensure Luxe property clients receive the highest level of service.

Within this new leadership role, she has demonstrated a keen interest in ensuring we use the most up to date and efficient systems to maximise clients investment return.

She is focussed on ongoing training within the team to ensure we remain at the forefront of the industry.

Passionate, determined and thoroughly organised, Jamie’s clients can be guaranteed that she will always go that extra mile on their behalf.

Jaime Morwood

Jaime Morwood
Property Manager

Jaime stepped straight out of school and into Real Estate. She quickly worked her way up from Reception into an Assistant Property Manager role. During this time, Jaime developed a flare and passion for the industry, and has transitioned into a Property Manager role with ease.

She has a warm and friendly disposition, and this along with her well developed Customer Service skills enables her to work well under pressure, and assist all clients achieve their goals.

Maddie Aldouby

Maddie Aldouby
Property Manager

Maddie has grown up surrounded by the real estate industry from a young age, you could say its in her blood.

Maddie has spent her working life in specialised customer service roles, and this has empowered her to understand people and their requirements.

Joining the team at Luxe Property has allowed Maddie to demonstrate her strengths and reliability in supporting the team, as well as exceeding client’s expectations.

Her ability to maintain focus and flexibility in dynamic and challenging environments is a testament to her experience, and she has proven that she thrives in this fast-paced environment.

Maddie continues to challenge herself in ensuring that she provides the highest standard of customer service at all times.

Nirvana Kane

Nirvana Kane
Property Manager

 

Nivana joins the team with many years of Residential and Commercial Property Management experience.
She brings a professional and people focused approach to her role.

She prides herself on investing time to really listen to her clients to understand their situation, priorities and preferences before achieving a mutually beneficial outcome for all parties.

Nirvana is hardworking, persistent and committed to providing excellent Customer service.

Nirvana’s clients know that they will receive comprehensive feedback, and can be reassured that she is determined to make the process of renting as smooth as possible.

Alex Heckendorf

Alex Heckendorf
Assistant Property Manager

Alex has joined the Luxe team with a passion for property.

With a background in hospitality, he has already demonstrated a strong commitment to delivering the highest level of customer satisfaction. Paired with his can-do attitude, this has led to him to become a valuable member of the Luxe team.

Alex is committed to building in-depth relationships with clients to ensure he exceeds their expectations. These attributes along with his high level precision and attention to detail, will ensure his success in the world of Property Management.

Gabriella Bostock

Gabriella Bostock
Marketing Officer & Office Manager

Gabriella joins the Luxe team as Marketing Officer and Office Manager.  She is a technical and marketing whizz who offers stability and support to our fast paced team.

Gabriella also brings a strong background in customer service and creative services, and brings extensive project and operations experience from her most recent position in London’s fast paced Fashion industry.

Gabriella is excited to be working with Luxe and is committed to providing all Luxe clients with the highest level of customer experience.

Jada Kooyman-Hardge

Jada Kooyman-Hardge
Administrative Assistant

Jada, a recent graduate in Business and Marketing joins the team as Administrative Assistant. Having set her career goals for within the Real Estate industry, supporting the Property Management team will equip Jada with a strong foundation towards a successful career in Real Estate.

She has an extensive background in customer service and hospitality roles, her skills are well transitioned into providing a positive client service.

Jada is currently working towards her certification in Real Estate Services and has a bright future in Real Estate ahead of her.

Property
Management

Information for Landlords

At Luxe Property we believe it is important to develop a trustworthy and honest relationship with our clients and to keep you up to date with how your property is being managed.

We will protect your asset as though it’s our own. We won’t just hand out keys to your property - we take every prospective tenant through personally so that we can present each property’s features and benefits.

We know how to attract – and keep – the right tenants for your property. We maintain a careful tenant selection process and discuss every tenancy application with you following stringent reference checks and a National Tenancy Database search.

From the moment your tenant’s application is approved right up until they move out, our number one priority is looking after your property.

Landlord Instruction Form

Luxe Property offers a comprehensive Property Management service and can handle many aspects of your investment property on your behalf, including repairs and maintenance, payment of rates and utilities, insurance claims and much more. By completing and returning the Landlord Instruction Form, we can ensure your property is managed in accordance with your individual requirements.

Click here to download PDF
Terri Scheer Landlord Insurance Application

Terri Scheer insurance offers protection and peace of mind for owners of professionally managed investment properties. The insurance policy has been designed to provide cover for Landlords incorporating the unique risks associated with owning a Residential property.

Click here to download PDF

Information for Renters

LUXE LIFE

At Luxe Property, we believe in maintaining honest and ongoing relationships with our renters.
You'll find our lines of communication are always open to you so that any matters, whether large or small, can be resolved quickly and without fuss.

 

LEAVING A LUXE PROPERTY

Your Rental Agreement states you are required to give at least 28 days notice if you intend to vacate one of our properties and that you must include the final date of your tenancy. Your notice can be emailed, posted (preferably registered post) or delivered by hand to our office. You will find our Final Inspection Cleaning Guide on this page to assist you in preparing for your vacate inspection, which will also ensure prompt lodgement of your bond refund. 

 

LUXE SERVICE

At Luxe Property we value our Renter relationships so if you have any questions about your Luxe property or if we can help in any way, please don't hesitate to contact us. We're here to help.

Luxe Property Logo

Rental Application Form

To apply for one of our properties, please complete our Rental Application Form and return it to our office via email or fax, together with a copy of your photo identification.

Click here to download PDF
Utility Connection Form

'Connect Now' offer a free, no obligation utility connection and disconnection service. Simply fill in the Connection Form and let 'Connect Now' take care of everything for you.

Click here to download PDF
Rental payment

Your rent can be paid quickly and easily using our online BPAY facility. For more information about this, see the information sheet or contact Luxe Property Group.

Click here to download PDF
Renting A Home Guide

This guide has been developed by Consumer Affairs to assist Tenants with their rights and responsibilities in relation to renting a Residential property.

Click here to download PDF
Maintenance Request Form

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.

Click here to download PDF
Notice to Vacate

To notify Luxe Property of your intention to vacate, please complete our Notice to Vacate Form and return it to us via email or fax.

Click here to download PDF
Final Inspection Cleaning Guide

The attached Final Inspection Cleaning Guide will assist you in preparing for your vacate inspection and ensure prompt lodgement of your bond refund.

Click here to download PDF
Dealing With Condensation & Mould

During the winter months, dampness caused by excessive condensation can lead to mould growth on window sills/frames, walls, ceilings, furniture and clothing. This guide provides additional information on the causes, effects and ways to control condensation, as well as steps to take when dealing with mould.

Click here to download PDF
Smoke Detector Guide

This guide has been developed by the Victorian Fire Services to assist tenants in ensuring smoke alarms are working and your property is fire safe. 

Click here to download PDF
Tenant Handbook

The purpose of this manual is to provide tenants with a quick reference guide to assist with troubleshooting any issues that may arise during the tenancy.

Click here to download PDF

Luxe
Repairs

Luxe Repairs

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them. 

Urgent repairs should be reported immediately to your property manager either by telephone or email. 

Examples of urgent repairs include: 

Anything on this list is legally defined as an urgent repair:

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • The gas, electricity or water supply is not working
  • A cooling appliance or service provided by the rental provider is not working
  • The property does not meet minimum standards
  • A safety-related device, such as a smoke alarm or pool fence, is not working
  • An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • A serious problem with a lift or staircase

If you require urgent assistance, please contact our preferred tradespeople listed below and inform your property manager in writing as soon as possible.

 

Emergency Trades Contacts

Plumber

Plumbtrue

0418 220 223

Electrician

Electricians by the Bay

0413 388 315

 

Fisher Brothers Electrical

0449 070 491

Locksmith

Wynns Locksmith

03 9495 1122

 

Ace Locksmiths

03 9534 0586

Carpet/flooding

Flood Response Pty Ltd

1300 819 396

   

0447 109 101

Glass Replacement

SECA Glass

03 9753 3047

Water Faults

South East Water 

132 812

 

City West Water

132 642

 

Yarra Valley Water

132 762

Faults and Emergencies

SES

132 500

 

Gas Emergency Services

132 771

 

Citipower

131 280

 

**Please ensure you notify your Property Manager as soon as practicable should you engage the services of one of our contractors directly for an emergency. 

Contact
Us

LUXE
OFFICE

1348 Malvern Road
Malvern Victoria 3144
tel +61 3 9978 8500
enquiries@luxeproperty.com.au

Office Hours:
Monday - Friday
9am - 5:30pm

Good Friday 15th April - Closed
Easter Monday 18th April - Closed 

Get directions
to LUXE office.

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