Luxe Property delivers clients with an uncompromised professional service through its highly motivated and experienced team of professionals.
Our Property Management Team boasts decades of experience managing an extensive portfolio of properties across Melbourne and are looking forward to achieving results beyond your expectations.
Our focus is clear - we are dedicated purely to looking after you and your property.
THE LUXE CHOICE
Our success has been built on our client relationships. We take pride in exceeding your expectations with consistent, clear lines of communication and absolute attention to detail. If this is the change in property management you have been looking for, please contact our office to find out more.
Our foundations are based on integrity and professionalism through our practice of efficient systems, customer service and attention to detail that is so often lacking in the industry.
Information for Landlords
At Luxe Property we believe it is important to develop a trustworthy and honest relationship with our clients and to keep you up to date with how your property is being managed.
We will protect your asset as though it’s our own. We won’t just hand out keys to your property - we take every prospective tenant through personally so that we can present each property’s features and benefits.
We know how to attract – and keep – the right tenants for your property. We maintain a careful tenant selection process and discuss every tenancy application with you following stringent reference checks and a National Tenancy Database search.
From the moment your tenant’s application is approved right up until they move out, our number one priority is looking after your property.
Luxe Property offers a comprehensive Property Management service and can handle many aspects of your investment property on your behalf, including repairs and maintenance, payment of rates and utilities, insurance claims and much more. By completing and returning the Landlord Instruction Form, we can ensure your property is managed in accordance with your individual requirements.Click here to download PDF
Terri Scheer insurance offers protection and peace of mind for owners of professionally managed investment properties. The insurance policy has been designed to provide cover for Landlords incorporating the unique risks associated with owning a Residential property.Click here to download PDF
Information for Tenants
At Luxe Property, we believe in maintaining honest and ongoing relationships with our tenants.
You'll find our lines of communication are always open to you so that any matters, whether large or small, can be resolved quickly and without fuss.
LEAVING A LUXE PROPERTY
Your Tenancy Agreement states you are required to give at least 28 days notice if you intend to vacate one of our properties and that you must include the final date of your tenancy. Your notice can be emailed, posted (preferably registered post) or delivered by hand to our office. You will find our Final Inspection Cleaning Guide on this page to assist you in preparing for your vacate inspection, which will also ensure prompt lodgement of your bond refund.
At Luxe Property we value our tenant relationships so if you have any questions about your Luxe property or if we can help in any way, please don't hesitate to contact us. We're here to help.
To apply for one of our properties, please complete our Tenancy Application Form and return it to our office via email or fax, together with a copy of your photo identification.Click here to download PDF
'On The Move' offer a free, no obligation utility connection and disconnection service. Simply fill in the Connection Form and let 'On The Move' take care of everything for you.Click here to download PDF
Your rent can be paid quickly and easily using our online BPAY facility. For more information about Payway, see the information sheet or contact Luxe Property Group.Click here to download PDF
This guide has been developed by Consumer Affairs to assist Tenants with their rights and responsibilities in relation to renting a Residential property.Click here to download PDF
It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.Click here to download PDF
To notify Luxe Property of your intention to vacate, please complete our Notice to Vacate Form and return it to us via email or fax.Click here to download PDF
The attached Final Inspection Cleaning Guide will assist you in preparing for your vacate inspection and ensure prompt lodgement of your bond refund.Click here to download PDF
It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.
General repairs should be notified in writing and are usually actioned within 14 days.
Urgent repairs should be reported immediately to your property manager either by telephone or email.
Examples of urgent repairs include:
- Burst hot water services
- Faulty external door locks
- Gas leaks
- Flooding or storm damage
- Serious roof leaks
- Dangerous electrical faults
- Fire damage
These issues must be reported immediately for priority attention by phoning your property manager directly or by emailing [email protected].
If the urgent repair is required on a weekend then you may call our on call Property Manager on 0487 007 922 for assistance.
In the event that you are unable to contact a Luxe staff member to request an urgent repair, a list of preferred maintenance contractors is listed below for your reference. Please ensure you notify your Property Manager as soon as practicable should you engage the services of one of our contractors directly.
If you require assistance with urgent repairs, please refer to our trades list:
|Plumber||Plumbtrue||0418 220 223|
|Electrician||Electricians by the Bay||0413 388 315|
|Handyman||Peter Buchan||0417 707 604|
|Locksmith||Ace Locksmiths||03 9534 0586|
|Carpet/flooding||Wood Floor drying||0413 282 997|
|Glass Replacement||SECA Glass||03 9753 3047|
Please refer to the Consumer Affairs ‘Renting a Home Guide' which you can download from this website for more information about your rights and responsibilities when reporting an urgent repair.