Luxe
Expertise

Luxe Property delivers clients with an uncompromised professional service through its highly motivated and experienced team of professionals.

Our Property Management Team boasts decades of experience managing an extensive portfolio of properties across Melbourne and are looking forward to achieving results beyond your expectations.

Our focus is clear - we are dedicated purely to looking after you and your property.

THE LUXE CHOICE

Our success has been built on our client relationships. We take pride in exceeding your expectations with consistent, clear lines of communication and absolute attention to detail. If this is the change in property management you have been looking for, please contact our office to find out more.

Our foundations are based on integrity and professionalism through our practice of efficient systems, customer service and attention to detail that is so often lacking in the industry.

 

LUXE TEAM

LUXE Property
Jamie-Lee Di Giorgio

Jamie-Lee Di Giorgio
Team Leader & Senior Property Manager

Jamie joined Luxe in 2012 and quickly became a valued member of the team.
With extensive experience in Property Management, Jamie has a clear understanding of the importance in delivering exceptional customer service to all clients.
Furthermore, she believes that a good relationship involves managing a client’s expectations as well as often trying to exceed them.

Jamie was recently promoted to a Team Leader role which was a natural transition in allowing her to focus on her mission to ensure Luxe property clients receive the highest level of service.

Within this new leadership role, she has demonstrated a keen interest in ensuring we use the most up to date and efficient systems to maximise clients investment return.

She is focussed on ongoing training within the team to ensure we remain at the forefront of the industry.

Passionate, determined and thoroughly organised, Jamie’s clients can be guaranteed that she will always go that extra mile on their behalf.

E: jamie@luxeproperty.com.au
T: +61 487 002 377

Samantha Laws

Samantha Laws
Property Manager

Samantha has joined the Luxe team with a background in customer service, leasing, and administration.
She is dedicated to ensuring client satisfaction.

Samantha has a strong focus on building relationships with her clients which enables her to understand their specific needs and deliver a positive experience.

She is efficient and thorough, allowing her to maintain the highest standards of service, and she is excited to use these strengths to support the team at Luxe.

Samantha’s clients rely on her positivity and understanding during the renting process, and she looks forward to continued growth and development as part of the Luxe team.

E: pm3@luxeproperty.com.au
T: +61 488 021 011

Ellie Harkin

Ellie Harkin
Assistant Property Manager

Ellie has joined the Luxe team with a strong background in Administration and Customer Service and a passion for Real Estate.

She has a keen eye for detail and prides herself on working accurately and efficiently.
Ellie enjoys building strong relationships with her clients and is committed to exceeding their expectations.
Ellie is optimistic and ensures her clients feel valued and well informed of any situation.

In her spare time, Ellie enjoys going to the gym and spending time with family and friends.
We are delighted to welcome Ellie to the team and we know you will be too.

E: pm4@luxeproperty.com.au
T: +61 437 618 099

Sabina Aldouby

Sabina Aldouby
Director & Officer in Effective Control

Sabina has spent her entire career in the world of property management, working for both boutique urban agencies as well as industry giants.

In her various roles she has successfully created rental departments, developed rent rolls, grown new business and managed teams of staff.

Establishing Luxe Property has enabled Sabina to offer a level of service and attention to detail that is often lacking in the property management industry.

The success of Luxe Property in Melbourne’s competitive rental market is a testament to Sabina’s vision.

E: sabina@luxeproperty.com.au
T: +61 411 789 389

Maddie Aldouby

Maddie Aldouby
Senior Property Manager

Maddie has grown up surrounded by the real estate industry from a young age, you could say its in her blood.

Maddie has spent her working life in specialised customer service roles, and this has empowered her to understand people and their requirements.

Joining the team at Luxe Property has allowed Maddie to demonstrate her strengths and reliability in supporting the team, as well as exceeding client’s expectations.

Her ability to maintain focus and flexibility in dynamic and challenging environments is a testament to her experience, and she has proven that she thrives in this fast-paced environment.

Maddie continues to challenge herself in ensuring that she provides the highest standard of customer service at all times.

E: maddie@luxeproperty.com.au
T: +61 484 555 184

Carly Schmidt

Carly Schmidt
Property Manager

Meet Carly, a dedicated property manager with a passion for excellence! Originally hailing from Albury Wodonga, Carly brings a unique blend of small-town warmth and professional expertise to the team at Luxe.

After her real estate journey began, she quickly discovered her passion for the industry and excelled in every aspect of her role.
With a strong background in customer service and admin, she prides herself on being positive, attentive, and dedicated to exceeding expectations. Whether it's ensuring seamless transactions, maintaining open lines of communication, or efficiently handling property management tasks, she is committed to delivering exceptional service with a smiling face.

Carly understands the importance of fostering positive relationships with both rental providers and renters, striving to create harmonious environments that benefit everyone involved. Carly is excited to assist in achieving your property goals and ensure a stress-free experience every step of the way.

E: carly@luxeproperty.com.au
T: +61 416 112 639

Olivia Aldouby

Olivia Aldouby
Leasing Consultant

Olivia has joined the Luxe team with a strong background in customer service and administration.

Bringing an extensive blend of skills and experience in property management, Olivia approaches every client interaction with an unwavering commitment to delivering exceptional service.

Diligent and dedicated, she is known for her meticulous attention to detail and her willingness to go above and beyond to exceed expectations.

Whether it's finding the perfect property or navigating the complexities of the leasing process, Olivia is there to ensure a seamless and satisfying experience for her clients.

E: enquiries@luxeproperty.com.au
T: +61 3 9978 8500

Sabina Aldouby

Sabina Aldouby
Director & Officer in Effective Control

Sabina has spent her entire career in the world of property management, working for both boutique urban agencies as well as industry giants.

In her various roles she has successfully created rental departments, developed rent rolls, grown new business and managed teams of staff.

Establishing Luxe Property has enabled Sabina to offer a level of service and attention to detail that is often lacking in the property management industry.

The success of Luxe Property in Melbourne’s competitive rental market is a testament to Sabina’s vision.

E: sabina@luxeproperty.com.au
T: +61 411 789 389

Jamie-Lee Di Giorgio

Jamie-Lee Di Giorgio
Team Leader & Senior Property Manager

Jamie joined Luxe in 2012 and quickly became a valued member of the team.
With extensive experience in Property Management, Jamie has a clear understanding of the importance in delivering exceptional customer service to all clients.
Furthermore, she believes that a good relationship involves managing a client’s expectations as well as often trying to exceed them.

Jamie was recently promoted to a Team Leader role which was a natural transition in allowing her to focus on her mission to ensure Luxe property clients receive the highest level of service.

Within this new leadership role, she has demonstrated a keen interest in ensuring we use the most up to date and efficient systems to maximise clients investment return.

She is focussed on ongoing training within the team to ensure we remain at the forefront of the industry.

Passionate, determined and thoroughly organised, Jamie’s clients can be guaranteed that she will always go that extra mile on their behalf.

E: jamie@luxeproperty.com.au
T: +61 487 002 377

Maddie Aldouby

Maddie Aldouby
Senior Property Manager

Maddie has grown up surrounded by the real estate industry from a young age, you could say its in her blood.

Maddie has spent her working life in specialised customer service roles, and this has empowered her to understand people and their requirements.

Joining the team at Luxe Property has allowed Maddie to demonstrate her strengths and reliability in supporting the team, as well as exceeding client’s expectations.

Her ability to maintain focus and flexibility in dynamic and challenging environments is a testament to her experience, and she has proven that she thrives in this fast-paced environment.

Maddie continues to challenge herself in ensuring that she provides the highest standard of customer service at all times.

E: maddie@luxeproperty.com.au
T: +61 484 555 184

Samantha Laws

Samantha Laws
Property Manager

Samantha has joined the Luxe team with a background in customer service, leasing, and administration.
She is dedicated to ensuring client satisfaction.

Samantha has a strong focus on building relationships with her clients which enables her to understand their specific needs and deliver a positive experience.

She is efficient and thorough, allowing her to maintain the highest standards of service, and she is excited to use these strengths to support the team at Luxe.

Samantha’s clients rely on her positivity and understanding during the renting process, and she looks forward to continued growth and development as part of the Luxe team.

E: pm3@luxeproperty.com.au
T: +61 488 021 011

Carly Schmidt

Carly Schmidt
Property Manager

Meet Carly, a dedicated property manager with a passion for excellence! Originally hailing from Albury Wodonga, Carly brings a unique blend of small-town warmth and professional expertise to the team at Luxe.

After her real estate journey began, she quickly discovered her passion for the industry and excelled in every aspect of her role.
With a strong background in customer service and admin, she prides herself on being positive, attentive, and dedicated to exceeding expectations. Whether it's ensuring seamless transactions, maintaining open lines of communication, or efficiently handling property management tasks, she is committed to delivering exceptional service with a smiling face.

Carly understands the importance of fostering positive relationships with both rental providers and renters, striving to create harmonious environments that benefit everyone involved. Carly is excited to assist in achieving your property goals and ensure a stress-free experience every step of the way.

E: carly@luxeproperty.com.au
T: +61 416 112 639

Ellie Harkin

Ellie Harkin
Assistant Property Manager

Ellie has joined the Luxe team with a strong background in Administration and Customer Service and a passion for Real Estate.

She has a keen eye for detail and prides herself on working accurately and efficiently.
Ellie enjoys building strong relationships with her clients and is committed to exceeding their expectations.
Ellie is optimistic and ensures her clients feel valued and well informed of any situation.

In her spare time, Ellie enjoys going to the gym and spending time with family and friends.
We are delighted to welcome Ellie to the team and we know you will be too.

E: pm4@luxeproperty.com.au
T: +61 437 618 099

Olivia Aldouby

Olivia Aldouby
Leasing Consultant

Olivia has joined the Luxe team with a strong background in customer service and administration.

Bringing an extensive blend of skills and experience in property management, Olivia approaches every client interaction with an unwavering commitment to delivering exceptional service.

Diligent and dedicated, she is known for her meticulous attention to detail and her willingness to go above and beyond to exceed expectations.

Whether it's finding the perfect property or navigating the complexities of the leasing process, Olivia is there to ensure a seamless and satisfying experience for her clients.

E: enquiries@luxeproperty.com.au
T: +61 3 9978 8500

Property
Management

Information for Landlords

At Luxe Property we believe it is important to develop a trustworthy and honest relationship with our clients and to keep you up to date with how your property is being managed.

We will protect your asset as though it’s our own. We won’t just hand out keys to your property - we take every prospective tenant through personally so that we can present each property’s features and benefits.

We know how to attract – and keep – the right tenants for your property. We maintain a careful tenant selection process and discuss every tenancy application with you following stringent reference checks and a National Tenancy Database search.

From the moment your tenant’s application is approved right up until they move out, our number one priority is looking after your property.

Landlord Instruction Form

Luxe Property offers a comprehensive Property Management service and can handle many aspects of your investment property on your behalf, including repairs and maintenance, payment of rates and utilities, insurance claims and much more. By completing and returning the Landlord Instruction Form, we can ensure your property is managed in accordance with your individual requirements.

Click here to download PDF
Terri Scheer Landlord Insurance Application

Terri Scheer insurance offers protection and peace of mind for owners of professionally managed investment properties. The insurance policy has been designed to provide cover for Landlords incorporating the unique risks associated with owning a Residential property.

Click here to download PDF

Information for Renters

LUXE LIFE

At Luxe Property, we believe in maintaining honest and ongoing relationships with our renters.
You'll find our lines of communication are always open to you so that any matters, whether large or small, can be resolved quickly and without fuss.

 

LEAVING A LUXE PROPERTY

Your Rental Agreement states you are required to give at least 28 days notice if you intend to vacate one of our properties and that you must include the final date of your tenancy. Your notice can be emailed, posted (preferably registered post) or delivered by hand to our office. You will find our Final Inspection Cleaning Guide on this page to assist you in preparing for your vacate inspection, which will also ensure prompt lodgement of your bond refund. 

 

LUXE SERVICE

At Luxe Property we value our Renter relationships so if you have any questions about your Luxe property or if we can help in any way, please don't hesitate to contact us. We're here to help.

Luxe Property Logo

Rental Application Form

To apply for one of our properties, please complete our Rental Application Form and return it to our office via email or fax, together with a copy of your photo identification.

Click here to download PDF
Utility Connection Form

'Connect Now' offer a free, no obligation utility connection and disconnection service. Simply fill in the Connection Form and let 'Connect Now' take care of everything for you.

Click here to download PDF
Renting A Home Guide

This guide has been developed by Consumer Affairs to assist Tenants with their rights and responsibilities in relation to renting a Residential property.

Click here to download PDF
Maintenance Request Form

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.

Click here to download PDF
Notice to Vacate

To notify Luxe Property of your intention to vacate, please complete our Notice to Vacate Form and return it to us via email or fax.

Click here to download PDF
Final Inspection Cleaning Guide

The attached Final Inspection Cleaning Guide will assist you in preparing for your vacate inspection and ensure prompt lodgement of your bond refund.

Click here to download PDF
Dealing With Condensation & Mould

During the winter months, dampness caused by excessive condensation can lead to mould growth on window sills/frames, walls, ceilings, furniture and clothing. This guide provides additional information on the causes, effects and ways to control condensation, as well as steps to take when dealing with mould.

Click here to download PDF
Smoke Detector Guide

This guide has been developed by the Victorian Fire Services to assist tenants in ensuring smoke alarms are working and your property is fire safe. 

Click here to download PDF
Tenant Handbook

The purpose of this manual is to provide tenants with a quick reference guide to assist with troubleshooting any issues that may arise during the tenancy.

Click here to download PDF

Luxe
Repairs

Luxe Repairs

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them. 

Urgent repairs should be reported immediately to your property manager either by telephone or email. 

 

The below list outlines what is considered an urgent repair:

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • The gas, electricity or water supply is not working
  • A cooling appliance or service provided by the rental provider is not working
  • The property does not meet minimum standards
  • A safety-related device, such as a smoke alarm or pool fence, is not working
  • An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • A serious problem with a lift or staircase

If you require urgent assistance, please contact our preferred tradespeople listed below and inform your property manager in writing as soon as possible.

 

Emergency Trades Contacts

Plumber

Plumbtrue 

0418 220 223

Electrician

S&R Electrical 

0423 912 131

 

Fisher Brothers Electrical 

03 9532 0681

Locksmith

Wynns Locksmith

03 9495 1122

 

CND Locksmith

0404 661 246

Carpet/flooding

Flood Response Pty Ltd

1300 819 396

Glass Replacement

Inspire Glass and Windows 

03 9753 3047

Water Faults

South East Water 

132 812

 

City West Water

132 642

 

Yarra Valley Water

132 762

Faults and Emergencies

SES

132 500

 

Gas Emergency Services

132 771

 

Citipower

131 280

Contact
Us

LUXE
OFFICE

1348 Malvern Road
Malvern Victoria 3144
tel +61 3 9978 8500
enquiries@luxeproperty.com.au

Office Hours:
Monday - Friday
9am - 5:30pm

Get directions
to LUXE office.

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