LUXE
EXPERTISE

Luxe Property delivers clients with an uncompromised professional service through its highly motivated and experienced team of professionals.

Our Property Management Team boasts decades of experience managing an extensive portfolio of properties across Melbourne.

Our Sales Team are dynamic and experienced in all facets of Melbourne property and are looking forward to achieving results beyond your expectations. Our foundations are based on integrity and professionalism through our practice of efficient systems, customer service and attention to detail that is so often lacking in the industry.

Our focus is clear - we are dedicated purely to looking after you and your property.

LUXE SERVICE

At Luxe Property we really do provide a complete service for our landlords, including:

·       Full compliance with The Residential Tenancies Act 1997
·       A detailed Lease agreement, condition report and bond receipt
·       Prompt disbursement of rental income and monthly statements
·       Management of repairs and maintenance using our trusted and skilled tradespeople
·       Regular inspections and rent reviews
·       Payment of rates, landlord insurance and associated outgoings on your behalf
·       Annual receipts and expenditure statement at the close of each financial year
·       Acting on your behalf at Owners Corporation meetings
·       Annual property maintenance on heating, guttering, window cleaning and much more

We can take care of everything. 

THE LUXE CHOICE

Our success has been built on our landlord and tenant relationships. We take pride in exceeding your expectations with consistent, clear lines of communication and absolute attention to detail.

If this is the change in property management services you have been looking for, please contact our office to find out more.

 

LUXE
EXPERIENCE

 

 

Brett Graham
Sales Manager

Brett has over 23 years experience in the real estate industry and prior to joining Luxe Property worked with many award winning agencies across Melbourne.  With his industry expertise, Brett remains passionate about real estate and thrives on the excitement and understanding that every day is different. 

 

His prowess as an Auctioneer and unrivaled ability to sell properties are highly valued by his clients and he combines his high octane approach with tried and tested strategies to obtain the best result for his vendors.

 

As the Sales Manager of Luxe Property, Brett brings his extensive real estate knowledge, professionalism and negotiation skills to the sales team.

 

Along with providing the highest levels of customer service, Brett's breadth of experience, unparalleled enthusiasm and easy charm are combined with a genuine desire to ensure his vendors' experience is a positive one.

Priscilla Gusman
Senior Property Manager

After seven years in the property industry, Priscilla joins Luxe bringing her friendly approach to the team. Her dedication for hard work proves to be a success, as she enjoys building relationships with her clients and gaining their trust with her high level of service.

Having worked for a well-known Melbourne agency beforehand, Priscilla now enjoys being part of Luxe’s respected business and has a strong customer service focus within the team environment.

Alanna Greene
Property Manager

Alanna has spent the past eight years honing her skills in real estate. She has gained an innate understanding of the property industry's quirks through extensive experience across several inner-city areas. Alanna strives to achieve valuable relationships with both tenants and landlords, sharing Luxe's vision for providing every client with the highest level of customer service.

Jessica Conte
Property Manager

Jessica’s passion for real estate started at a young age and she is excited to be part of the Property Management team at Luxe Property.
She is structured and meticulous which allows her to provide a strong level of customer service at all times.
With over 5 years’ experience in the industry along with a strong interest in the ever changing market, Jessica has developed her skills  and experience to excel  in an industry that she loves!
Jessica values client communication and is dedicated to forming strong ongoing relationships. 

Laura Gillham
Administrative Assistant

Laura joined the Luxe team in an administrative role after excelling in her Diploma of Business Administration at RMIT.

Her strong customer service experience ensures she supports the foundation and stability of the business by providing the highest level support to the Luxe team and their clients.

Sabina Aldouby
Director Licensed Estate Agent

Sabina has spent her entire career in the world of property management, working for both boutique urban agencies as well as industry giants. In her various roles she has successfully created rental departments, developed rent rolls, grown new business and managed teams of staff.

 

Establishing Luxe Property has enabled Sabina to offer a level of service and attention to detail that is often lacking in the property management industry. The success of Luxe Property in Melbourne’s competitive rental market is a testament to Sabina’s vision.

 

Bonnie Waterfield
Senior Property Manager

Prior to joining Luxe Property, Bonnie was a Department Manager at an award winning Melbourne property management agency. In her five years there, Bonnie acquired an extensive knowledge of diverse inner Melbourne markets and developed an outstanding focus on customer service and attention to detail.

 

Bonnie now brings her invaluable experience and the highest level of management service to new and existing Luxe Property clients with her natural enthusiasm and charm.

 

Jamie-Lee Di Giorgio
Property Manager

Jamie joined Luxe Property after over three years of working in the Property Management industry. She loves the team atmosphere and the challenge of exceeding landlords and tenants' expectations.

 

Prior to her time in real estate, Jamie completed a Bachelor of Criminal Justice. She is now studying towards her full Estate Agent's License.

Erin Moore
Property Manager

We are thrilled to introduce Erin Moore as the newest member of our property management team.
Erin has over 3 years experience in residential property management and is always willing to go above and beyond to provide the best customer service to her clients to maintain strong relationships.
Having already completed her full license, Erin is also studying a Bachelor of Property and Real Estate at Deakin University part-time.
Erin is down to earth whilst always maintaining a professional demeanour and is looking forward to bringing a friendly and diligent approach to her role.

Rosslyn Millard
Assistant Property Manager

Rosslyn joined the Luxe team as an Assistant Property Manager, with four years' experience in the industry as a Sales Manager, Property Valuer and now Assistant Property Manager, this has given her a variety of skills and knowledge whilst dealing with all aspects of marketing, selling property, and property management.

Rosslyn completed an MA of Geography in her home country of Scotland, and now enjoys living in Melbourne whilst working as part of the Luxe team. 

Thomas Lund
Sales Consultant

Thomas made the move to Luxe Property having spent six years working for an award-winning agency as a Sales Consultant. He brings with him his extensive sales knowledge of the diverse Bayside and inner Melbourne suburbs and has developed an acute understanding for outstanding customer service and exceeding all his clients’ expectations.

Thomas thrives on the diversity of working in real estate, knowing that no two days will ever be the same and his favourite part of the job is meeting new people whilst helping clients achieve the best result possible for the sale of their property.

Thomas’ honest, hard-working approach and emphasis on client care are a perfect fit to the Luxe Property work ethos.

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PROPERTY
MANAGEMENT

Information for Landlords

At Luxe Property we believe it is important to develop a trustworthy and honest relationship with our clients and to keep you up to date with how your property is being managed.

We will protect your asset as though it’s our own. We won’t just hand out keys to your property - we take every prospective tenant through personally so that we can present each property’s features and benefits. 

We know how to attract – and keep – the right tenants for your property. We maintain a careful tenant selection process and discuss every tenancy application with you following stringent reference checks and a National Tenancy Database search.

From the moment your tenant’s application is approved right up until they move out, our number one priority is looking after your property.

Landlord Instruction Form

Luxe Property offers a comprehensive Property Management service and can handle many aspects of your investment property on your behalf, including repairs and maintenance, payment of rates and utilities, insurance claims and much more. By completing and returning the Landlord Instruction Form, we can ensure your property is managed in accordance with your individual requirements.

Click here to download PDF
Terri Scheer Landlord Insurance Application

Terri Scheer insurance offers protection and peace of mind for owners of professionally managed investment properties. The insurance policy has been designed to provide cover for Landlords incorporating the unique risks associated with owning a Residential property.

Click here to download PDF
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Information for Tenants

LUXE LIFE

At Luxe Property, we believe in maintaining honest and ongoing relationships with our tenants.
You’ll find our lines of communication are always open to you so that any matters, whether large or small, can be resolved quickly and without fuss.

 

LUXE REPAIRS

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them. General repairs should be notified in writing and are usually actioned within 14 days. Urgent repairs should be reported immediately to your property manager either by telephone or email.

Examples of urgent repairs include:

  • Burst hot water services
  • Faulty external door locks
  • Gas leaks
  • Flooding or storm damage
  • Serious roof leaks
  • Dangerous electrical faults
  • Fire damage

These issues must be reported immediately for priority attention by phoning (03) 9823 2700 or by emailing enquiries@luxeproperty.com.au

If the urgent repair is required on a weekend then you may call our on call Property Manager on 0487 007 922 for assistance.

 

LEAVING A LUXE PROPERTY

Your Tenancy Agreement states you are required to give at least 28 days notice if you intend to vacate one of our properties and that you must include the final date of your tenancy. Your notice can be emailed, posted (preferably registered post) or delivered by hand to our office. You will find our Final Inspection Cleaning Guide on this page to assist you in preparing for your vacate inspection, which will also ensure prompt lodgement of your bond refund.

 

LUXE SERVICE

At Luxe Property we value our tenant relationships so if you have any questions about your Luxe property or if we can help in any way, please don’t hesitate to contact us. We’re here to help.

Tenancy Application Form

To apply for one of our properties, please complete our Tenancy Application Form and return it to our office via email or fax, together with a copy of your photo identification.

Click here to download PDF
Utility Connection Form

'On The Move' offer a free, no obligation utility connection and disconnection service. Simply fill in the Connection Form and let 'On The Move' take care of everything for you.

Click here to download PDF
Rent payment using Payway

Your rent can be paid quickly and easily using our online BPAY facility. For more information about Payway, see the information sheet or contact Luxe Property Group.

Click here to download PDF
Renting A Home Guide

This guide has been developed by Consumer Affairs to assist Tenants with their rights and responsibilities in relation to renting a Residential property.

Click here to download PDF
Maintenance Request Form

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.

Click here to download PDF
Notice to Vacate

To notify Luxe Property of your intention to vacate, please complete our Notice to Vacate Form and return it to us via email or fax.

Click here to download PDF
Final Inspection Cleaning Guide

The attached Final Inspection Cleaning Guide will assist you in preparing for your vacate inspection and ensure prompt lodgement of your bond refund.

Click here to download PDF

NEWS

Luxe Property REIV Award Nominations

Luxe Property are thrilled to announce their nomination as finalists for this year’s REIV Awards for Excellence under the following categories:

The REIV Awards for Excellence showcase the best of the property industry. The awards recognize and reward hardworking members who have gone the extra mile in pursuit of service, ethics and results.

This is the third year that Luxe Property have been nominated as finalists and this recognition is a testament of their professionalism and dedication to the industry and their clients.

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If you require assistance with urgent repairs, please refer to our trades list

Plumber – QC Plumbing - 0418 330 537
Electrician – Electricians on the Bay - 0413 388 315
Handyman – Peter Buchan - 0417 707 604
Locksmith – Ace Locksmiths - 03 9534 0586
Carpet/flooding – FRSDA - 0413 282 997
Glass replacement – SECA Glass - 03 9753 3047

Contact
Us

LUXE
OFFICE

627 Chapel Street
South Yarra Victoria 3141
tel 03 9823 2700
fax 03 9826 5859
enquiries@luxeproperty.com.au


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