LUXE
EXPERTISE

Luxe Property delivers clients with an uncompromised professional service through its highly motivated and experienced team of professionals.

Our Property Management Team boasts decades of experience managing an extensive portfolio of properties across Melbourne and are looking forward to achieving results beyond your expectations. 

Our focus is clear - we are dedicated purely to looking after you and your property.

THE LUXE CHOICE 

Our success has been built on our client relationships. We take pride in exceeding your expectations with consistent, clear lines of communication and absolute attention to detail. If this is the change in property management you have been looking for, please contact our office to find out more. 

Our foundations are based on integrity and professionalism through our practice of efficient systems, customer service and attention to detail that is so often lacking in the industry.

Luxe Property Management Team

 

 

Bonnie Waterfield
Senior Property Manager

Prior to joining Luxe Property, Bonnie was a Department Manager at an award winning Melbourne property management agency. In her five years there, Bonnie acquired an extensive knowledge of diverse inner Melbourne markets and developed an outstanding focus on customer service and attention to detail.

 

Bonnie now brings her invaluable experience and the highest level of management service to new and existing Luxe Property clients with her natural enthusiasm and charm.

 

Alanna Greene
Senior Property Manager

Alanna has spent the past eight years honing her skills in real estate. She has gained an innate understanding of the property industry's quirks through extensive experience across several inner-city areas. Alanna strives to achieve valuable relationships with both tenants and landlords, sharing Luxe's vision for providing every client with the highest level of customer service.

Kat Rachmanczuk
Property Manager

With an exceptional work ethic, Kat is focused on achieving the very best for her clients. Kat brings her varied skill set, positive attitude and strong problem solving abilities to the Luxe Property team with several years’ industry experience. Kat continues to challenge herself in ensuring that she provides the highest standard of customer service at all times.

Samantha Lu
Property Manager

Samantha joins the Luxe team with over 4 years’ experience in the Property Industry.
Not only does she possess a winning combination of enthusiasm, consideration and experience, her practical and common sense approach to Property Management ensures her clients always receive optimum service. Samantha enjoys the diversity of each day, allowing her to personalise her service to meet the individual needs of landlords and tenants at all times. Samantha’s warm and genuine nature creates a favourable impression from everyone she meets.

 

Sonia Stevancevic
Administrative Assistant

With over 5 years’ experience working in a diverse milieu of business settings, Sonia has a strong understanding of business and management principles encompassing both administrative and analytical mandatories. She excelled in her tertiary studies whilst simultaneously holding assistant supervisory and management roles. Sonia’s strength in maintaining focus and flexibility in dynamic and challenging environments is a testament to her experience. Joining Luxe Property has allowed Sonia to demonstrate her strengths and reliability in supporting the team.

Lauren Walsh
Head of Finance

Lauren is a Chartered Accountant with over 10 years' experience in Finance and Accounting with exposure to a number of industries. She has a commercial approach to analysis and reporting, ensuring transparency of information, along with a strong understanding of real estate trust accounting. Lauren is an excellent communicator and enjoys being part of the dynamic team at Luxe Property. 

Sabina Aldouby
Director & Licensed Estate Agent

Sabina has spent her entire career in the world of property management, working for both boutique urban agencies as well as industry giants. In her various roles she has successfully created rental departments, developed rent rolls, grown new business and managed teams of staff.

Establishing Luxe Property has enabled Sabina to offer a level of service and attention to detail that is often lacking in the property management industry. The success of Luxe Property in Melbourne’s competitive rental market is a testament to Sabina’s vision.

Priscilla Gusman
Senior Property Manager

After seven years in the property industry, Priscilla joins Luxe bringing her friendly approach to the team. Her dedication for hard work proves to be a success, as she enjoys building relationships with her clients and gaining their trust with her high level of service.

Having worked for a well-known Melbourne agency beforehand, Priscilla now enjoys being part of Luxe’s respected business and has a strong customer service focus within the team environment.

Jamie-Lee Di Giorgio
Property Manager

Jamie joined Luxe Property after over three years of working in the Property Management industry. She loves the team atmosphere and the challenge of exceeding landlords and tenants' expectations.

 

Prior to her time in real estate, Jamie completed a Bachelor of Criminal Justice. She is now studying towards her full Estate Agent's License.

Alexandria Battaglia
Property Manager

Alex is committed to exceeding client expectations and establishing valuable long term relationships through her warm and friendly demeanour. She joined the Luxe Property team following an extensive background in mortgage finance and real estate. These past skills allow Alex to demonstrate her knowledge within the property industry to ensure that clients can achieve positive investment outcomes.  Alex has a genuine interest in design which allows her to demonstrate a natural flair and confidence when presenting properties to prospective tenants. 

Amanta Hopkins
Property Manager

Amanta initially began her Real Estate career in country Victoria, where she developed the outstanding interpersonal skills which she is renowned for today.
After working within the Real Estate industry for several years, Amanta moved to Melbourne where her efficient nature and vibrant personality were quickly recognised as a perfect match for the fast paced city lifestyle.
Becoming part of the Luxe Property team has allowed Amanta to work within an environment that shares her commitment and motivation to provide exceptional results for all clients.

Fiona Kapkidis
Group HR Manager

Fiona has over 15 years' local and international experience in Human Resources with a strong focus on training and people management. Her involvement with Luxe Property has seen the successful implementation of workplace health and wellbeing initiatives as well as training programs which have been instrumental in developing Luxe's high performing culture and strong level of staff retention.

 

Fiona loves working with the team at Luxe Property, and derives particular satisfaction in observing the growth of team members through the opportunites offered to them. She is currently undertaking postgraduate study in Management at Monash University.

PROPERTY
MANAGEMENT

Information for Landlords

At Luxe Property we believe it is important to develop a trustworthy and honest relationship with our clients and to keep you up to date with how your property is being managed.

We will protect your asset as though it’s our own. We won’t just hand out keys to your property - we take every prospective tenant through personally so that we can present each property’s features and benefits. 

We know how to attract – and keep – the right tenants for your property. We maintain a careful tenant selection process and discuss every tenancy application with you following stringent reference checks and a National Tenancy Database search.

From the moment your tenant’s application is approved right up until they move out, our number one priority is looking after your property.

Landlord Instruction Form

Luxe Property offers a comprehensive Property Management service and can handle many aspects of your investment property on your behalf, including repairs and maintenance, payment of rates and utilities, insurance claims and much more. By completing and returning the Landlord Instruction Form, we can ensure your property is managed in accordance with your individual requirements.

Click here to download PDF
Terri Scheer Landlord Insurance Application

Terri Scheer insurance offers protection and peace of mind for owners of professionally managed investment properties. The insurance policy has been designed to provide cover for Landlords incorporating the unique risks associated with owning a Residential property.

Click here to download PDF
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Information for Tenants

LUXE LIFE

At Luxe Property, we believe in maintaining honest and ongoing relationships with our tenants.
You'll find our lines of communication are always open to you so that any matters, whether large or small, can be resolved quickly and without fuss.

 

LEAVING A LUXE PROPERTY

Your Tenancy Agreement states you are required to give at least 28 days notice if you intend to vacate one of our properties and that you must include the final date of your tenancy. Your notice can be emailed, posted (preferably registered post) or delivered by hand to our office. You will find our Final Inspection Cleaning Guide on this page to assist you in preparing for your vacate inspection, which will also ensure prompt lodgement of your bond refund.

 

LUXE SERVICE

At Luxe Property we value our tenant relationships so if you have any questions about your Luxe property or if we can help in any way, please don't hesitate to contact us. We're here to help.

 

1 - Unnamed

Tenancy Application Form

To apply for one of our properties, please complete our Tenancy Application Form and return it to our office via email or fax, together with a copy of your photo identification.

Click here to download PDF
Utility Connection Form

'On The Move' offer a free, no obligation utility connection and disconnection service. Simply fill in the Connection Form and let 'On The Move' take care of everything for you.

Click here to download PDF
Rent payment using Payway

Your rent can be paid quickly and easily using our online BPAY facility. For more information about Payway, see the information sheet or contact Luxe Property Group.

Click here to download PDF
Renting A Home Guide

This guide has been developed by Consumer Affairs to assist Tenants with their rights and responsibilities in relation to renting a Residential property.

Click here to download PDF
Maintenance Request Form

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them.

Click here to download PDF
Notice to Vacate

To notify Luxe Property of your intention to vacate, please complete our Notice to Vacate Form and return it to us via email or fax.

Click here to download PDF
Final Inspection Cleaning Guide

The attached Final Inspection Cleaning Guide will assist you in preparing for your vacate inspection and ensure prompt lodgement of your bond refund.

Click here to download PDF

LUXE REPAIRS

If you require assistance with urgent repairs, please refer to our trades list:

It is important that you report any items requiring repair or maintenance to your property manager as soon as you become aware of them. 

General repairs should be notified in writing and are usually actioned within 14 days. 

Urgent repairs should be reported immediately to your property manager either by telephone or email. 

Examples of urgent repairs include: 

  • Burst hot water services
  • Faulty external door locks
  • Gas leaks
  • Flooding or storm damage
  • Serious roof leaks
  • Dangerous electrical faults
  • Fire damage

These issues must be reported immediately for priority attention by phoning your property manager directly or by emailing [email protected]

If the urgent repair is required on a weekend then you may call our on call Property Manager on 0487 007 922 for assistance.

In the event that you are unable to contact a Luxe staff member to request an urgent repair, a list of preferred maintenance contractors is listed below for your reference. Please ensure you notify your Property Manager as soon as practicable should you engage the services of one of our contractors directly.

 

Plumber QC Plumbing 0418 330 537
Electrician Electricians by the Bay 0413 388 315
Handyman Peter Buchan 0417 707 604
Locksmith Ace Locksmiths 03 9534 0586
Carpet/flooding Wood Floor drying 0413 282 997
Glass Replacement SECA Glass 03 9753 3047

 

Please refer to the Consumer Affairs ‘Renting a Home Guide' which you can download from this website for more information about your rights and responsibilities when reporting an urgent repair.




Contact
Us

LUXE
OFFICE

627 Chapel Street
South Yarra Victoria 3141
tel 03 9823 2700
fax 03 9826 5859
[email protected]


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